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Frequently Asked Questions
Product & Material
From the cashmere goat — not from sheep. It winters on the high plateaus of Mongolia at temperatures down to minus 30 degrees, and grows a fine, dense undercoat beneath its coarse outer hair to survive it. In spring that undercoat is combed out by hand, around 150 grams per animal per year. We use only Grade-A fibers of 14 to 16 microns, two-ply spun.
Grade-A refers to the longest and finest cashmere fibers. They make the knit more durable — it grows softer with wear instead of losing its shape.
Our fits are cut relaxed. You will find all measurements in the size chart on every product page.
Shipping & Returns
Shipped within 1–3 business days from our German warehouse, across the EU and internationally.
From our German warehouse. The company is based in the EU.
Free delivery to Germany on orders over €99.
14-day right of return. Request a return label, drop off the parcel — the refund follows once the goods reach us.
Care
Hand wash cold with wool detergent, do not spin, dry flat.
Pilling is natural with pure cashmere and lifts away gently with a cashmere comb.