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Refund policy

Refund Policy

(For information purposes only – the German version of this document shall prevail.)

Right of withdrawal for consumers

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must send us, Marlen Schenker Ltd., c/o AGP Secretaries, Spyrou Kyprianou, 84, 4004 Limassol, Cyprus


by means of a clear declaration (e.g. a letter sent by mail or preferably e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

We do not accept returns of items that have been washed, worn or have had labels removed.

End of the cancellation policy

Return address

All returns of goods must be sent at your expense to the following address:

c/o Lager Marco GmbH
Talstraße 114
41516 Grevenbroich

Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back.)

To: Marlen Schenker Ltd., c/o AGP Secretaries, Spyrou Kyprianou, 84, 4004 Limassol, Cyprus

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods


Ordered on (*)/received on (*)


Name of the consumer(s)


Address of consumer(s)


Signature of the consumer(s) (only in case of written paper communication)




(*) Delete where inapplicable.